The mission of Smart Rooms Company is to bring happiness to people through project management related to the tourism sector, following these values:
WOW!: We love originality and strive to surprise in every detail. We work from creativity, active marketing, and continuous innovation.
CONSCIOUS: We aim to improve the world through responsibility and sustainability. We implement and collaborate on social responsibility projects to contribute actively.
HONEST: We act ethically, making decisions consistent with our culture. We prioritize transparency in our actions and communication.
PASSION: We give our best in every challenge, having fun when putting ideas into action.
TEAM: We create together to achieve a shared goal where every opinion matters.
Currently, we operate accommodations and restaurants in cities such as Barcelona, Madrid, Seville, San Sebastian, Miami, Bogota, and Lima with the brands Yurbban, UMA Suites, and The Spot. We are continually seeking talent as we want to have the best profiles passionate about the sector, with know-how that allows us to achieve goals and fulfill our mission of "creating accommodation experiences that exceed our customers' expectations."
As a Housekeeping Supervisor at our esteemed hotel in bustling Miami, you will play a pivotal role in maintaining impeccable cleanliness and upholding our high standards of guest satisfaction. We are seeking an experienced individual with exceptional leadership skills to oversee our housekeeping team and ensure the utmost quality in our accommodations.
Responsibilities:
Supervise and coordinate housekeeping staff to ensure cleanliness, order, and compliance with hotel standards.
Train, motivate, and evaluate housekeeping personnel, ensuring adherence to procedures and quality benchmarks.
Inspect rooms and common areas regularly to guarantee cleanliness and proper maintenance.
Coordinate with other departments to fulfill guest requests and maintain an efficient workflow.
Manage inventory, stock supplies, and collaborate with procurement for necessary housekeeping materials.
Address and resolve guest concerns or complaints promptly and professionally.
Implement and enforce safety and sanitation policies to ensure a healthy environment.
Requirements:
Proven experience in a supervisory role within the housekeeping department of a hotel or similar establishment.
Strong leadership, communication, and organizational skills.
In-depth knowledge of housekeeping procedures, equipment, and cleaning products.
Ability to multitask, prioritize tasks, and work effectively under pressure.
Proficiency in English; knowledge of other languages, especially Spanish, is advantageous.
Flexibility to work shifts, weekends, and holidays as required.
Benefits:
Opportunities for career growth within a renowned hotel brand.
Competitive compensation and benefits package.
Collaborative and supportive work environment.
Being part of a team committed to delivering exceptional guest experiences.